At YEMYEM Pharmacy & Supermarket, I handled customer inquiries and escalations across multiple branches, resolving complaints and processing returns and refunds with care.
I implemented follow-up protocols that improved customer retention and maintained accurate customer and order records across internal databases.
At Liftzor Logistics, I served as a primary liaison on team performance and client-facing issues. I monitored operational issues and supported timely escalation and resolution.
I bring a B.Sc. in Mass Communication and certifications in Customer Care Skills and Telephone Etiquette. I’m comfortable working independently in a remote setting, with reliable internet, equipment, and power backup in place.
