Open to opportunities

Ibari Ikpe

@ibariikpe

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Customer service professional skilled in client relationship management.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated Customer Service and Administrative Professional with a strong background in law and communications. My experience spans various industries, where I have honed my skills in client relationship management, administrative support, content creation, and data entry. I pride myself on my problem-solving abilities, organization, and teamwork, which have consistently contributed to my success in enhancing client engagement and achieving high deal closure rates.

In my previous role as a Customer Care Representative at Swiss Three Asset Management, I managed B2B client relationships and played a pivotal role in achieving an 85% deal closure rate. My efforts in strategic communication and content curation for social media significantly boosted brand visibility. I also have experience in administrative tasks, ensuring accuracy and efficiency in data entry and documentation.

With a Master’s in Journalism & Communications and a Bachelor of Laws, I bring a unique perspective to my work, combining legal knowledge with effective communication strategies. I am passionate about fostering strong client relationships and contributing to organizational success through my skills and dedication.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Swiss Three Asset Management

May 2020 - Jun 2021 (1 year 1 month)

Managed B2B client relationships and provided essential company information, contributing to an 85% deal closure rate. Assisted in portfolio growth through strategic communication and handled administrative tasks with 100% accuracy.

Client Relationship Management Data Entry Email Communication Problem Solving Teamwork Content Creation

Customer Care Representative

GIFA Loan & Insurance Company

Jan 2019 - Nov 2020 (1 year 10 months)

Developed and managed B2B client relationships, achieving a 75% deal closure rate. Conducted cold-calling campaigns and performed administrative tasks, ensuring error-free documentation and effective communication.

Client Relationship Management Data Entry Cold Calling Email Communication Problem Solving Team Collaboration

Chef Assistant

African Pot Restaurant

Jan 2019 - Jan 2020 (1 year)

Supported the head chef in daily food preparation and customer menu updates while ensuring a clean kitchen environment and fostering effective communication within the kitchen team.

Teamwork Communication Time Management

Chef Assistant

Cine Miles Restaurant & Bar

Mar 2018 - Mar 2019 (1 year)

Assisted the head chef in food preparation and menu updates, maintaining a clean kitchen environment and promoting teamwork and communication among staff.

Teamwork Communication Time Management

Intern

Fun Mobile Telecommunication Company

Feb 2013 - Oct 2014 (1 year 8 months)

Created and managed content for social media platforms, conducted administrative tasks, and researched competitors to compile client portfolios aligned with the company’s business model.

Content Creation Data Entry Social Media Management Research