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@iangakuhi
Motivated junior staff worker with customer service and ICT operations experience.
I am a motivated and reliable junior staff worker with hands-on experience operating a cyber café and assisting customers with ICT services. I manage daily operations, financial reconciliations, and basic technical troubleshooting to ensure smooth service delivery.
As the owner and operator of Shenan Cyber Solutions, I handled printing, scanning, typesetting, cash transactions, budgeting, and equipment maintenance while building strong local customer relationships. I also marketed the business and maintained organized records and supplies.
Previously, as a staff assistant at Classic Hub Ent Cyber Café, I provided customer support, basic technical assistance, and managed daily service logs and payments. I consistently delivered professional customer service and kept workspaces clean and functional.
I am pursuing a Bachelor of Education (Arts) in English & Literature and bring strong communication, teamwork, and administrative skills. I am open to full-time or part-time opportunities and ready to start immediately.
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Work history, roles, and key accomplishments
Shenan Cyber Solutions
Apr 2023 - Jan 2025 (1 year 9 months)
Owned and managed daily cyber café operations, overseeing printing, scanning, typesetting and online services while handling cash transactions and daily financial reconciliations to maintain profitability and service quality.
Classic Hub Ent Cyber Café
Jan 2022 - Jan 2023 (1 year)
Assisted customers with computer services and online applications, provided basic technical support, maintained devices and daily service logs, and managed cash payments to ensure smooth front-desk operations.
Degrees, certifications, and relevant coursework
Bachelor of Education (Arts), English & Literature
2022 -
Pursuing a Bachelor of Education (Arts) majoring in English and Literature, focusing on pedagogical theory and language studies.
KCSE, General Secondary Education
2017 - 2021
Completed secondary education and sat the Kenya Certificate of Secondary Education (KCSE) in 2021.
KCPE, Primary Education
2009 - 2016
Completed primary education and sat the Kenya Certificate of Primary Education (KCPE) in 2016.
Software and tools used professionally
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