Open to opportunities

Peter Benson

@peterbenson

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IT helpdesk support professional delivering fast, customer-focused ICT troubleshooting and user support.

Kenya

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What I'm looking for

I’m looking for an IT support/helpdesk role where I can troubleshoot hardware and software, handle user requests quickly, and deliver excellent customer service while growing my skills in networking and ICT operations.

I’m a customer-focused IT support professional with hands-on experience in ICT troubleshooting, helpdesk assistance, and user support. Currently, as an ICT Attachee at Kenya National Trading Corporation, I install and configure Microsoft Office, antivirus software, and operating systems, troubleshoot hardware and software issues, and resolve login/password and other technical problems for staff. I also support LAN setup, internet troubleshooting, and router configuration while responding to service requests professionally.

Before that, I worked as a Service Attendant at Ronco Cyber Café, assisting customers with computer usage, printing, scanning, and internet access, and resolving common computer-related problems in a fast-paced environment. I maintain functional and secure ICT equipment, handle multiple requests, and improve customer satisfaction through effective communication and problem-solving. I’m currently pursuing a Diploma in Information Technology and bringing a strong record-keeping, attention to detail, and teamwork mindset to every support interaction.

Experience

Work history, roles, and key accomplishments

Current

ICT Attachee

Current

Kenya National Trading Corporation

Jan 2026 - Present (4 months)

Installed and configured Microsoft Office, antivirus software, and operating systems for staff. Resolved hardware and software issues, provided helpdesk support for login/password problems, and assisted with LAN setup, internet troubleshooting, and router configuration.

Help Desk Support Anti Virus Software User Login Support

Service Attendant

Ronco Cyber Café

Sep 2022 - Sep 2025 (3 years)

Assisted customers with computer usage, printing, scanning, and internet access while maintaining professional service in a fast-paced environment. Resolved common technical issues, handled cash transactions, and ensured ICT equipment remained functional and secure.

Customer Service Technical assistance Printer Support Scanner Support Computer Problem Resolution Cash Handling Record keeping Equipment Maintenance

Sales Agent

Safaricom Jalish

Nov 2023 - Jan 2024 (2 months)

Supported customers with product information and service inquiries while maintaining customer relationships. Processed customer requests accurately and used communication and problem-solving skills to address needs.

Customer Service Sales Support Customer Relationship Management Communication Skills Problem Solving Accurate Request Processing

Secretary

Top Leaders International

May 2021 - Sep 2022 (1 year 4 months)

Maintained office records and documentation and supported day-to-day office operations. Provided administrative assistance and basic technical support, handling communication and organization tasks professionally.

Office Administration Administrative Support Technical Support Office Operations Attention To Detail Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

The Co-operative University of Kenya

Diploma in Information Technology, Information Technology

2024 -

Diploma in Information Technology program at The Co-operative University of Kenya (Sept 2024–Dec 2026). Focus includes computer and ICT-related coursework aligned to IT support work.