Euphreshia Akinyi

I’m a motivated entry-level professional with a strong customer service background and a reliable track record. I adapt quickly, handle responsibilities with maturity, and work well under pressure.

In my most recent role as a Customer Service Representative at CCI Kenya, I assisted 30+ customers daily with inquiries and technical issues. I resolved customer complaints with thorough follow-up, processed orders, refunds, and exchanges accurately, and supported sales growth through upselling and cross-selling.

Earlier, I worked as an Intern at ACTS Bookshop, Karen, where I supported online marketing and product photography. I managed social media posting and customer engagement, updated catalog listings, supported order processing, and participated in quarterly stock-taking.

I also gained hands-on experience as a Cyber Attendant at Isaac Cyber Café, CBD—assisting customers with typing, applications, and printing. I maintained printing equipment and handled cash transactions with accurate record-keeping, reinforcing my patience, professionalism, and attention to detail.