Ian Daugherty
@iandaugherty
Results-driven operations supervisor with a passion for innovation and teaching.
What I'm looking for
As a seasoned operations supervisor with a strong background in resource management, I have consistently demonstrated my ability to drive innovation and improvement within organizations. With a proven track record of success in creating and implementing process improvements, I am confident in my ability to make a positive impact in any organization.
Throughout my career, I have developed a unique blend of technical and leadership skills, with expertise in scheduling, routing, and employee management. I am a strong communicator and team player, with a passion for teaching and mentoring others.
I am excited to leverage my skills and experience to make a meaningful contribution to a forward-thinking organization, and to continue growing and learning as a professional.
Experience
Work history, roles, and key accomplishments
Resource Center Operations Supervisor
Dish Network
Apr 2022 - Present (3 years 2 months)
Created the FRC Quiz and adjusted the Exam for onboarding FRCs, collaborated with other departments to improve customer analytics, and updated SOPs for business improvements.
Resource Center Lead
Dish Network
May 2021 - Apr 2022 (11 months)
Created the FRC Checklist to aid onboarding FRCs, created Module 10 for Quota Management for New Hires, and suggested updates to the New Hire FRC Modules and Workbook.
Senior FRC
Dish Network
Sep 2018 - May 2021 (2 years 8 months)
Suggested a “roaming tech” for DishOne/Caliber, created the Google Sheets Escalation Tracker, and trained multiple FRCs for quota observations and adjustments.
Field Resource Coordinator
Dish Network
Oct 2014 - Sep 2018 (3 years 11 months)
Suggested the Quota Request Tool for Roseland FRCs, and participated in various pilots such as Re-Optimization Pilot and Great Northern Car pilot.
Education
Degrees, certifications, and relevant coursework
Ian hasn't added their education
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