Ian DaughertyID
Open to opportunities

Ian Daugherty

@iandaugherty

Results-driven operations supervisor with a passion for innovation and teaching.

United States

What I'm looking for

Seeking a challenging role that leverages my operations expertise to drive innovation and improvement, with opportunities for growth and professional development.

As a seasoned operations supervisor with a strong background in resource management, I have consistently demonstrated my ability to drive innovation and improvement within organizations. With a proven track record of success in creating and implementing process improvements, I am confident in my ability to make a positive impact in any organization.

Throughout my career, I have developed a unique blend of technical and leadership skills, with expertise in scheduling, routing, and employee management. I am a strong communicator and team player, with a passion for teaching and mentoring others.

I am excited to leverage my skills and experience to make a meaningful contribution to a forward-thinking organization, and to continue growing and learning as a professional.

Experience

Work history, roles, and key accomplishments

DN
Current

Resource Center Operations Supervisor

Dish Network

Apr 2022 - Present (3 years 2 months)

Created the FRC Quiz and adjusted the Exam for onboarding FRCs, collaborated with other departments to improve customer analytics, and updated SOPs for business improvements.

DN

Resource Center Lead

Dish Network

May 2021 - Apr 2022 (11 months)

Created the FRC Checklist to aid onboarding FRCs, created Module 10 for Quota Management for New Hires, and suggested updates to the New Hire FRC Modules and Workbook.

DN

Senior FRC

Dish Network

Sep 2018 - May 2021 (2 years 8 months)

Suggested a “roaming tech” for DishOne/Caliber, created the Google Sheets Escalation Tracker, and trained multiple FRCs for quota observations and adjustments.

DN

Field Resource Coordinator

Dish Network

Oct 2014 - Sep 2018 (3 years 11 months)

Suggested the Quota Request Tool for Roseland FRCs, and participated in various pilots such as Re-Optimization Pilot and Great Northern Car pilot.

Education

Degrees, certifications, and relevant coursework

Ian hasn't added their education

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Tech stack

Software and tools used professionally

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Ian Daugherty - Resource Center Operations Supervisor - Dish Network | Himalayas