Camila Perez
@camilaperez
Strategic operations leader optimizing field service delivery and customer success.
United StatesWhat I'm looking for
I am a strategic operations leader with 4+ years of experience driving service excellence, building high-performing teams, and delivering measurable results in fast-paced field service environments. I have a proven track record owning end-to-end customer delivery, designing scalable processes from scratch, and presenting data-driven insights to senior leadership.
I'm an experienced Salesforce Field Service operator who partners across operations, product, and customer success to reduce costs, improve NPS, and sustain low turnover; I lead training, pilot implementations, and operational audits to ensure billing accuracy and on-time service.
Experience
Work history, roles, and key accomplishments
Operations Supervisor
United Site Services
Jan 2024 - Present (2 years 2 months)
Maintained OL&B below 25% of monthly revenue and reduced overtime under 15% by standardizing schedules and optimizing route density; sustained NPS above 50 through 40+ monthly quality audits and client engagement. Led a 14-person team with turnover under 5% and served as Salesforce FSL SME delivering branch training.
Operations Coordinator
United Site Services
Aug 2021 - Jan 2024 (2 years 5 months)
Reduced daily service failure rate below 2% by dispatching 12 resources across 300+ daily services and optimizing routes in real time using Salesforce Dispatch; led pilot rollout of Salesforce Field Service and ensured billing accuracy across 100+ weekly accounts.
Customer Service Representative
Krasdale Foods Inc
Jan 2021 - Aug 2021 (7 months)
Ensured 100% accurate delivery clearance for 2,500+ supermarket accounts by resolving order discrepancies and coordinating with drivers and warehouse teams; maintained zero missed call rate handling high-volume inbound calls.
Education
Degrees, certifications, and relevant coursework
TripleTen Bootcamp
Bootcamp Certificate, Web Development
2025 - 2025
Completed an intensive Web Developer bootcamp focused on web development technologies and practical project work.
Universidad Pontificia Bolivariana
Graduate Certificate, Project Management
2017 - 2017
Completed a Graduate Certificate in Project Management to develop skills in planning, execution, and leadership of projects.
Universidad Pontificia Bolivariana
Bachelor's degree, Environmental Engineering
2012 - 2016
Completed a Bachelor's degree in Environmental Engineering, focusing on engineering principles applied to environmental systems and sustainability.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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