Kimberly Zipperer

I am a dedicated operations supervisor with over four years of leadership in high-volume customer service environments, focused on delivering consistent guest experiences and operational reliability.

I have developed and implemented Standard Operating Procedures and employee handbooks to standardize service delivery, improve compliance, and increase efficiency. I have managed scheduling, payroll, inventory coordination, and vendor relations while supporting daily operational needs.

I excel at remote team leadership, employee training and onboarding, conflict resolution, and data-driven decision making using Microsoft Excel and remote communication tools. I consistently coach teams to improve service quality and handle escalated concerns with professionalism.

I hold ServSafe Manager and CPR certifications and am seeking a remote role where my leadership, organization, and attention to detail can contribute to a collaborative, service-focused organization.