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Sharolyn Griffin

@sharolyngriffin

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People operations leader at DISH Network who improved reporting accuracy by 30%+ and cut reporting cycle time by 40%.

United States

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What I'm looking for

I’m interested in talent, employee experience, and HR operations opportunities where I can apply my people-leadership experience and HR education.

At DISH Network, I supported people operations and employee development across a large engineering organization through coaching, performance follow-up, and training coordination. I also streamlined reporting and automation, improving data accuracy by 30%+ and reducing reporting cycle time by 40%.

At DISH Network and earlier roles, I coordinated onboarding and learning, monitored required training, and supported quality reviews and compliance checks. My work contributed to an environment with zero major audit findings.

Across roles at DIRECTV, AT&T, and BellSouth Telecommunications, I supported employees and teams, handled escalated concerns, and improved processes. I hold a Master of Human Resource Management and an MBA, and I’m interested in bringing my people-leadership experience and HR education to talent, employee experience, and HR operations opportunities.

Experience

Work history, roles, and key accomplishments

NOC Manager, Metrics & Reporting

DISH Network

Mar 2023 - Jan 2026 (2 years 10 months)

Supported people operations and employee development across a large engineering organization, coordinating onboarding, training, and compliance monitoring. Improved reporting accuracy by 30%+ and reduced reporting cycle time by 40% through process streamlining and automation.

People Operations Employee Development Onboarding training coordination Compliance Monitoring Quality Assurance KPI Reporting Process Improvement Vendor coordination Excel PowerPoint Microsoft Word Outlook

Supervisor, Wireless NOC

DISH Network

Sep 2022 - Mar 2023 (6 months)

Supervised operations in a 24/7 environment, reinforcing standard operating procedures, escalation practices, and service expectations. Coordinated across operations, engineering, and field teams to resolve issues and improve handoffs.

Supervision Operations Management Escalation Management Cross functional Coordination Process Improvement

Team Lead, Network Surveillance

DISH Network

Aug 2022 - Sep 2022 (1 month)

Supported team coordination, monitoring, issue escalation, and follow-up for critical operations in a fast-paced, high-accountability environment.

Team Coordination Network Surveillance Issue escalation Monitoring

Manager, Network Services

DIRECTV

Jan 2021 - Aug 2022 (1 year 7 months)

Managed service delivery with emphasis on quality, compliance, employee support, and performance improvement. Improved operational efficiency by 15%+ and reduced compliance-related errors by 20% through workflow standardization and quality reinforcement.

Service Delivery Management Quality Assurance Compliance Employee Support Performance Improvement Workflow Standardization Cross functional Coordination

Small Business Sales Associate; Operator Services Agent

BellSouth Telecommunications (AT&T)

Mar 1999 - Feb 2013 (13 years 11 months)

Built a strong foundation in customer service, issue resolution, accurate process execution, and professional handling of customer information. Supported business customers and operational teams while resolving service concerns with consistency and attention to detail.

Customer Service Issue Resolution Process Execution Attention To Detail