Paul Dolan

Assists in managing a 100-unit community including 60 LIHTC units; manages applicant waiting lists, processes housing applications, handles delinquency and court collections, and runs renewals/recertifications while organizing resident events.

Completed internal file audits to achieve 100% residential file compliance including renters' insurance and LIHTC leases; supported leasing, concierge, maintenance tasks, and organized resident events to build community engagement.

Sourced and matched candidates for clients including Geico and Booz Allen Hamilton, negotiated salary rates, managed client meetings, transcribed sessions, and used job boards and Bullhorn CRM to maintain pipelines.

Led a team of 3 leasing professionals for a 571-unit community during lease-up, developed SOPs, trained staff on Yardi CRM, led pricing strategy calls, managed ADU compliance, and negotiated renewals to stabilize occupancy.

Managed portfolio including 162 apartments, 80 condos and commercial spaces; ensured compliance with affordable housing programs, executed leases and renewals, handled move-ins/outs, and maintained vendor relationships.

Managed 190 resident accounts, closed months with zero outstanding payments, improved lease renewal tracking, resolved resident issues, and supported property operations and social media presence.

Drove leasing to increase net leased percentage from 93.68% to 100%, planned resident events, maintained 100% renters' insurance compliance, and developed corporate relationships for referral programs.

Exceeded monthly sales goals in mattress and bedding sales, represented the company in the Rockville Chamber of Commerce, managed social media and community events, and supported marketing collateral and sample distribution.