Tiana Coach
@tianacoach
I lead luxury multifamily leasing operations that improve retention, occupancy, and resident experiences.
ZimbabweWhat I'm looking for
I've supported luxury multifamily communities with Greystar and BG Multifamily Staffing Group, maintaining 75% resident retention and occupancy across 402 units while managing leasing agents and realtors. I improved customer satisfaction by 15% through targeted training, streamlined leasing workflows by 30%, and ensured accurate lease documentation.
I've served more than 15 communities by reducing vacancies, supporting staffing needs, managing rent payments and collections, and turning around high delinquency through clear tenant communication. I build community partnerships, strengthen referral traffic, and bring a service-focused approach grounded in consistency, empathy, and attention to detail.
Experience
Work history, roles, and key accomplishments
Managed a team of leasing agents and realtors, contributing to 75% resident retention and occupancy of 402 units. Revamped leasing process, improving efficiency by 30% while ensuring 100% accuracy on lease documentation.
Education
Degrees, certifications, and relevant coursework
Broward College
Bachelor of Arts, Business Administration
2023 -
Pursuing a Bachelor of Arts in Business Administration with a specialization in Property Management.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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