Ren Cabaraban

Coordinate daily administrative and billing workflows across multiple clinic locations, auditing patient documentation and tracking requests to timely resolution. Lead dispute resolution and pre-arbitration processes by analyzing signed medical service agreements, transaction histories, and clinic records.

Provided high-level remote administrative support and managed day-to-day coordination for international members, serving as a primary point of contact. Maintained precise client databases and records, handled high-volume inbox inquiries, and collaborated closely with internal teams on critical operational projects.

Assisted customers with subscriptions, billing, account issues, streaming access, and device/connectivity troubleshooting. Resolved escalations and managed high-volume customer contacts while maintaining strong service quality metrics.

Resolved missing/lost order concerns and restaurant partner inquiries through Zendesk with accurate case documentation. Maintained partner and operational records, coordinated follow-ups, and prepared reports upon request.

Provided mobile service troubleshooting and support for device, account, and billing inquiries. Assisted junior representatives and recommended relevant service and device insurance solutions.

Helped sellers with shipments, inventory, listings, orders, and account concerns through Amazon Seller Central. Handled high-volume written inquiries, maintaining organized records and timely resolutions.

Pursued a Bachelor of Arts in Psychology at the University of Cebu – Main.