At Checkr, I owned enterprise accounts including Netflix, TrueCore, and leading staffing firms, managing relationships from onboarding through renewal. I ran the full sales cycle, sold background-check and compliance software, and grew Annual Contract Value by approximately 10% quarter over quarter.
I sustained 90–95% Net Revenue Retention and increased customer retention by 20% through proactive account management, renewals, upselling, and personalized client engagement using Salesforce and AI-assisted sales tools.
At Sutherland, I supported the AT&T process as a Senior Associate and Subject Matter Expert, resolving complex escalations, improving operational accuracy, monitoring performance, and helping teams build proficiency through training and knowledge sharing.
