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Detail-oriented collections specialist with expertise in financial assessments.

United Kingdom

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What I'm looking for

I am looking for a role that values customer-centric solutions and offers opportunities for professional growth.

I am a dedicated collections specialist with a strong background in managing sensitive customer accounts, particularly for vulnerable customers. My experience at Lowell Financial Ltd has honed my skills in assessing credit risk and creating tailored payment solutions while adhering to regulatory standards. I take pride in my ability to liaise effectively with customers, ensuring their needs are met while maintaining compliance with GDPR and FCA regulations.

Prior to my role at Lowell, I served as a Senior Property & Collections Manager at Bradford Student Halls, where I successfully produced detailed reports using Excel and Power BI, leading to improved visibility and collection strategies. My leadership in contract negotiations and coordination with finance and legal departments resulted in significant reductions in SLA breaches and maintained arrears below 3% for a substantial property portfolio. I am passionate about leveraging my analytical skills to drive operational improvements and enhance customer engagement.

Experience

Work history, roles, and key accomplishments

Collections Specialist

Lowell Financial Ltd

Oct 2023 - Jul 2024 (9 months)

Managed sensitive customer accounts, assessing credit risk and repayment capability using financial data and affordability assessments while adhering to GDPR and FCA regulations. Liaised with vulnerable customers and created tailored payment solutions in line with FCA and Treating Customers Fairly (TCF) principles while implementing the TEXAS model and Objection handling.

GDPR Credit Risk CRM Systems Customer Service Objection Handling

Senior Property & Collections Manager

Bradford Student Halls

Feb 2019 - Sep 2023 (4 years 7 months)

Produced weekly aged debt reports and tenant-level breakdowns using Excel and Power BI, improving visibility and collection strategy. Oversaw rent collections and credit control for a £1.5M property portfolio, consistently maintaining arrears below 3%, while ensuring accurate income recognition and reporting in line with FRS 102 under UK GAAP.

Excel Power BI Debt Management Contract Negotiation Financial Reporting US GAAP

Operations Manager

UK Logistics Network

Jan 2017 - Dec 2019 (2 years 11 months)

Led performance tracking for 30 staff using Excel dashboards. Cut inventory discrepancies by 70% with audit digitisation and authored SOPs still in operational use.

Excel Performance Tracking Inventory Management Audit SOP Development Operations Management

Education

Degrees, certifications, and relevant coursework

University of Hull

BEng (Hons) Chemical Engineering, Chemical Engineering

Studied core principles of chemical engineering, including process design, thermodynamics, and fluid mechanics. Gained practical experience in laboratory work and project management.