Open to opportunities

Hugo Silva

@hugosilva2

Message

I support customers and bookings accurately across fast-paced remote-ready operations.

Zimbabwe

Message

What I'm looking for

I'm looking for a fully remote role where I can support customers, contribute to a global team, continue growing my skills, and make a positive day-to-day impact.

At 4 Fratelli Caprini, I managed high volumes of customer enquiries, reservations, phone calls, and emails while keeping digital booking systems accurate and organised.

Previously at Superdry, I supported customers on the sales floor and maintained stock, deliveries, inventory records, and product data. I work calmly in busy environments, communicate clearly across teams, and am ready to contribute to a fully remote global team.

Experience

Work history, roles, and key accomplishments

Customer Support & Booking Coordinator

4 Fratelli Caprini

Jul 2021 - Aug 2025 (4 years 1 month)

Managed high volumes of customer communication via phone and email, providing professional and timely support. Maintained digital booking systems, ensuring accurate scheduling and data entry.

Customer Support Phone Support Email Support booking systems Data Entry Inventory Management Microsoft Office