Oluwafemi funke
@oluwafemifunke
Customer Support Specialist delivering fast, accurate, empathetic support across channels.
ZimbabweWhat I'm looking for
I’m a Customer Support Specialist with 2+ years of experience delivering fast, accurate, and empathetic support across chat, email, and voice channels. I’m known for strong attention to detail, proactive problem-solving, and performing well in fast-paced environments.
At Hugo Technologies (Client: Gifthealth Pharmacy), I managed 80–120+ daily tickets via Zendesk across chat and email. I maintained 95%+ CSAT with under 5-minute response time, resolving order, payment, and platform issues in real time while logging detailed notes and updating CRM records accurately.
I also support continuous improvement by flagging recurring issues and guiding onboarding for new users. Beyond customer support, I worked as a Data Annotator, achieving 95%+ accuracy and reducing errors by 20% through QA processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hugo Technologies
Jan 2024 - Present (2 years 7 months)
Managed 80–120+ daily Zendesk tickets across chat and email, maintaining 95%+ CSAT and under 5-minute response times. Resolved order, payment, and platform issues, documented cases, and updated CRM records accurately.
Data Annotator
Hugo Technologies
Jan 2025 - Jan 2026 (1 year)
Performed dataset annotation achieving 95%+ accuracy and reduced errors by 20% through QA processes.
Sales Operations Specialist
TD Africa
Jan 2023 - Jan 2025 (2 years)
Resolved customer order issues to support smooth delivery and maintained CRM data to improve the customer experience.
Education
Degrees, certifications, and relevant coursework
Oluwafemi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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