HVHue Wallace Villarosa
@huewallacevillarosa
Customer-focused virtual assistant skilled in retention, support, and administrative operations.
PhilippinesWhat I'm looking for
I am a results-driven virtual assistant with strong experience in customer retention, technical support, and executive administration. I have consistently delivered high satisfaction rates while coordinating transportation and on-demand services for seniors and supporting large customer bases for major clients.
My background includes roles in retention, technical support, enrollment, and executive assistance where I managed schedules, facilitated onboarding, resolved diverse customer concerns, and maintained documentation to improve operational efficiency. I contributed to measurable growth in customer numbers and consistently met or exceeded satisfaction and sales targets.
I am computer-savvy, proficient with Office tools, and have hands-on experience with troubleshooting and customer-facing platforms like Discord. I bring a service-oriented mindset, attention to detail, and a focus on sustaining client loyalty and smooth day-to-day operations.
Experience
Work history, roles, and key accomplishments
Information Technology Representative
IQOR - Walmart
Jan 2024 - Present (1 year 10 months)
Delivered technical support and sales services for Comcast/Walmart customers, troubleshooting issues and maintaining high satisfaction while meeting sales targets.
Executive Admin Assistant
Teleperformance
Jul 2023 - Present (2 years 4 months)
Managed executive schedules, prioritized communications, coordinated meetings, and maintained documentation to improve operational efficiency.
COProvided technical support and sales for Comcast customers, troubleshooting connectivity and maintaining high satisfaction and sales performance.
Enrollment Assistant
Grand Champ Bootcamp
May 2022 - Jul 2025 (3 years 2 months)
Qualified and enrolled prospects for gaming coaching services via Discord, coordinated payments and scheduling to ensure smooth onboarding.
Virtual Assistant - Admin
Villarosa, Hue Wallace N.
Aug 2024 - Jan 2025 (5 months)
Provided remote administrative and customer retention support for seniors, coordinating transportation and on-demand services to ensure safety and maintain client independence.
Healthcare Representative
Highmark
May 2021 - May 2022 (1 year)
Assisted members with medical referrals, appointment facilitation, and claims processing, guiding members to navigate benefits and access care.
Education
Degrees, certifications, and relevant coursework
San Pedro College
Education / Care Support
2018 - 2021
Completed studies focusing on safety and day-to-day support to assist seniors and clients with transportation and on-demand services.
UCUniversity of the Immaculate Conception
Bachelor of Science in Information Technology, Information Technology
2005 - 2018
Attended the University of the Immaculate Conception in Davao City prior to obtaining a high school diploma in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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