Looking for a job

Daniel Spencer

@danielspencer1

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I lead customer support teams and deliver clear, empathetic training and communication.

Germany

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What I'm looking for

I'm looking for a role where I can use clear, empathetic communication, team leadership, training, and quality-focused support to help people build confidence and improve their skills.

I've led customer support teams at Teleperformance and Majorel in Münster, managing 12–22 Customer Support Advocates, delivering performance feedback, overseeing workflows, and ensuring training and quality standards are met. I also designed a shared, categorized mailbox system for Operational Management to streamline inbound correspondence.

Across more than 25 years in customer-facing, leadership, and communication roles, I've handled complaint resolution at Lloyds Banking Group, supported Microsoft Advertising customers, and delivered administrative and operational support. My Army service included leadership, training, quality assurance, and establishing an administrative office for a new 90-person sub-unit.

I'm a native English speaker and an active German learner with a TELC B1 certificate, so I understand the patience, motivation, and clarity language learners need. I also write CVs, cover letters, LinkedIn profiles, and regular online community content.

Experience

Work history, roles, and key accomplishments

Team Leader

Teleperformance

May 2022 - May 2026 (4 years)

Led a team of 12-22 Customer Support Advocates, delivering performance feedback and ensuring training and quality standards. Designed and implemented a system of shared, categorized mailboxes for Operational Management to streamline inbound correspondence.

Team Leadership Performance Management Training Quality Assurance Workflow Management Scheduling Operational Support