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Huda Parkar

@hudaparkar

Message

I close AI and contact-centre delivery, adoption, and value gaps.

United Kingdom

Message

What I'm looking for

I'm looking to lead customer success, delivery, and AI adoption for enterprise contact-centre technology, using my experience across vendors, partners, and customers to turn technical investments into measurable business value.

I've closed the gap between promised AI and contact-centre technology, what gets built, and what teams actually adopt for 17 years. At LivePerson, I led outcome-based success planning and AI adoption across a $6M+ EMEA enterprise portfolio, increasing platform adoption by 25% and reducing churn by 10%.

Previously at Emaar, I owned contact-centre technology strategy across 25+ business units, from architecture and vendor selection to delivery and adoption. I delivered $100M in revenue uplift, 50% automation gains, and 99.9% platform availability while managing a $3M CAPEX/OPEX budget.

I bring hands-on roots in IVR, CTI, APIs, and contact-centre applications, combined with executive engagement and technical programme delivery. I've worked from the partner, vendor, and enterprise customer sides of the table to turn conversational AI, self-service, and CCaaS investments into measurable outcomes.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

LivePerson

Jul 2024 - Sep 2025 (1 year 2 months)

• Grew a $6M+ EMEA enterprise portfolio by leading outcome-based success planning and AI adoption programmes across C-level executives at Enterprise accounts, increasing platform adoption by 25% and reducing churn by 10%
• Reduced cost-to-serve by 15% by advising C-suite stakeholders on conversational AI, automation workflows, and self-service strategy — translating complex technical capabilities

Product Roadmapping Executive Business Review Conversational AI SaaS Product Adoption Senior Program Management Customer Success Self Service Solutions AI Automation ROI Churn Mitigation

Sr. Technical Program Manager

LivePerson

Nov 2023 - May 2024 (6 months)

• Led end-to-end delivery of multi-stream AI and automation programmes for large-scale enterprise contact centre deployments, increasing self-service adoption by 20% through structured implementation and enablement frameworks
• Defined AI use cases, containment metrics, and evaluation frameworks — establishing implementation standards that improved accuracy and end-user experience across conversa

Bot Containment Contact Center Technology Technology Solution Delivery Go To Market Strategy Senior Program Management Self Service Solutions AI Automation

Service Delivery Manager/ Product Owner - Voice and Contact Centers Technology

Emaar

May 2015 - Mar 2023 (7 years 10 months)

• Architected and delivered end-to-end contact centre and Voice transformation across 25+ business units — owning solution design, vendor selection, implementation, and adoption through to 99.9% platform availability
• Delivered $100M in revenue uplift and 50% automation gains through full-lifecycle ownership of Contact Center, CCaaS, telephony, IVR, and AI-enabled self-service platforms across in

Technical Consultant

Mideast Data Systems - PACC

Oct 2013 - May 2015 (1 year 7 months)

• Designed and implemented contact centre applications, IVR workflows, and workforce optimisation systems for enterprise clients — owning full solution delivery from requirements through deployment
• Authored RFP/RFI responses and solution architectures — defining integration approaches, implementation scope, and commercial assumptions for large-scale voice and self-service deployments
• Collabor

Troubleshooting Relationship Building Technical Architecture Stakeholder Engagement Technical Operations Creativity Professional Services Delivery Implementation Experience Business Analysis Business Process Analysis Technology Integration Engagement Management Customer Value Technical Proficiency RTP Solution Orientation

Software Specialist

Olive Technologies

Dec 2010 - Oct 2013 (2 years 10 months)

• Developed custom IVR and CTI integrations for large-scale enterprise customers, integrating .NET, APIs, and CRM systems.
• Delivered multi-channel reporting tools improving contact center analytics and agent performance visibility.

Technical Operations Creativity Professional Services Delivery Implementation Experience Business Analysis Technology Integration Engagement Management Technical Proficiency Solution Orientation Troubleshooting Relationship Building Technical Architecture Stakeholder Engagement

Software Engineer

Tata Consultancy Services

Dec 2006 - Feb 2010 (3 years 2 months)

• Designed and optimized front end of trading system for high-availability environments using C/C++ and MySQL.
• Migrated legacy communication protocols to TCP/IP stack, improving system resilience and performance.

Creativity Professional Services Delivery Engagement Management Solution Orientation Troubleshooting Relationship Building Technical Architecture Stakeholder Engagement

Intern

CEM Business Solutions

Jul 2005 - Jan 2006 (6 months)

Active Member of team of 3 involved in putting together the Quality Management System for CEM through ISO 9001:2000 Certification. This involved GAP Analysis, Project Planning, Identification of Processes, mapping out all the processes involved, Documentation of Processes, Training Staff, Conducting of Internal Audits and Representing CEM during the Final Certification Audits.