Open to opportunities

Hoyte Decker

@hoytedecker

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Hospitality Front Desk Manager delivering exceptional guest experiences through leadership.

United States

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What I'm looking for

I’m seeking a management position where I can apply my leadership and process-improvement experience to deliver exceptional customer experiences, strengthen operational efficiency, and create memorable service for every guest.

I’m a hospitality professional with 10+ years of experience leading teams, improving processes, and delivering exceptional guest experiences. I’m known for staff training, cost control, operational efficiency, and conflict resolution that protects quality during busy service.

In my Front Desk Manager role at Mountain Chalet Snowmass, I led and scheduled front desk and maintenance teams to ensure seamless daily operations. I resolved guest concerns, boosted satisfaction scores, ran night audits, oversaw group reservations, and coordinated with major travel partners like Expedia and Booking.com.

Across dining and hospitality roles, including Server/Bartender positions, I’ve delivered personalized, high-volume service—running expo, managing drink orders with Micros POS, and supporting operations during peak hours. I bring a service-driven leadership style focused on memorable guest experiences, smooth teamwork, and consistent standards.

Experience

Work history, roles, and key accomplishments

Current

Server / Bartender

Current

Blue Gill Quality Foods

Oct 2024 - Present (1 year 8 months)

Delivered elevated, personalized service in a high-volume dining environment while preparing craft cocktails and handling opening/closing duties. Supported smooth operations during peak hours to ensure consistent guest satisfaction.

Bartending Opening Closing Duties High Volume Operational Support Customer Service

Server

Sensei Asian Bistro

Oct 2025 - May 2026 (7 months)

Executed chef tasting experiences of up to 11 courses and ran expo/food and dish pit during peak service to ensure smooth execution. Performed bottle presentations and coordinated front-of-house and kitchen teamwork across French, Latin American, and Pan-Asian menus.

Tasting Menus Expo Bottle Presentations Fine Dining Service Guest Experience Delivery Kitchen Front Of House Coordination French Cuisine Service Latin American Cuisine Service Pan Asian Service

Server / Bartender

Applebee’s

Oct 2023 - Apr 2025 (1 year 6 months)

Operated Micros POS, managed drink orders, and supported bar staff in a fast-paced environment. Ensured order accuracy and timeliness while meeting customer satisfaction goals.

Order Accuracy Fast Paced Customer Satisfaction

Front Desk Manager

Mountain Chalet Snowmass

Nov 2019 - Sep 2023 (3 years 10 months)

Led and scheduled front desk and maintenance teams to ensure seamless daily operations. Resolved guest concerns, conducted night audits, managed group reservations, and coordinated with major travel partners (Expedia, Booking.com).

Front Desk Operations Scheduling Night Audit Guest Issue Resolution Operational Efficiency

Front Desk Supervisor

Pokolodi Lodge

Nov 2015 - Feb 2019 (3 years 3 months)

Supervised daily front desk operations and trained new hires to maintain consistent service standards. Coordinated guest transportation, supported off-season maintenance, and ensured lobby cleanliness.

Front Desk Support Staff Training Off Season Maintenance Lobby Cleanliness Customer Service Team Leadership

Server / Bartender

Big Hoss Grill

Jun 2018 - Oct 2018 (4 months)

Provided high-quality dining service and supported bartending operations during shifts. Completed opening duties while maintaining guest satisfaction in a busy setting.

Bartending Support Opening Duties Guest Service Team Coordination Fast Shift Support

Fine Dining Server

Ricards

Jun 2015 - Apr 2018 (2 years 10 months)

Provided personalized recommendations and supported wine/bottle service in a fine dining environment. Assisted with catered events and delivered guest-focused service throughout dining and service periods.

Fine Dining Service Wine Bottle Service Personalized Recommendations Event Services Guest Relations Upselling

Busser / Food Runner / Host

Outer Banks Brewing Station

Mar 2014 - Jan 2015 (10 months)

Supported servers by bussing tables and delivering food as a food runner in a team-focused environment. Maintained cleanliness and provided excellent guest service.

Hosting Bussing Food Running Team Support Guest Service

Manager / Cashier

Big Bucks

Apr 2012 - Jun 2014 (2 years 2 months)

Managed daily operations including cash handling and employee scheduling. Resolved customer concerns and maintained service standards to support consistent guest experiences.

Cash Handling Customer Service Conflict Resolution Service standards