Youssef AbdElnaser
@youssefabdelnaser
I lead operations teams, improve performance, and win new business.
EgyptWhat I'm looking for
I've led operations and training for TUI UK Limited at Teleperformance, improving phone resolution from 30% to 75% and reducing attrition and absenteeism by 25%.
As a Subject Matter Expert and Trainer, I delivered coaching, built training materials, and maintained knowledge bases and FAQs to strengthen agent performance.
I've also driven business development at HSE Contractors Inc., securing over 20 projects and onboarding 20 clients. I'm currently a Business Development Specialist at FlairsTech, bringing operational insight, client relationship management, and data-driven decision-making to growth initiatives.
Experience
Work history, roles, and key accomplishments
Business Development Specialist
FlairsTech
Sep 2025 - Present (1 year)
Responsible for business development activities and client relationship management.
Senior Business Development
HSE Contractors Inc.
Jan 2024 - Sep 2025 (1 year 8 months)
Stabilized company operations during a transitional period and led business meetings with potential clients, securing over 20 new projects. Expanded client base by onboarding 20 new clients.
Senior Pre/After-Travel Operations Supervisor
TUI UK Limited-Teleperformance
Feb 2022 - Jul 2023 (1 year 5 months)
Attended regular client meetings to review performance metrics and align operational goals. Improved phone resolution rate by 45% and reduced attrition and absenteeism by 25% through targeted team engagement strategies.
Subject Matter Expert/Trainer
TUI UK Limited-Teleperformance
Aug 2021 - Feb 2022 (6 months)
Conducted training sessions and coaching programs to enhance agent skills and knowledge. Developed and maintained training materials, knowledge bases, and FAQs.
Education
Degrees, certifications, and relevant coursework
Sadat City University
Bachelor of Business Administration, Business Administration
2015 - 2019
Activities and societies: Relevant Courses: Marketing Management, Human Resource Management, Operations Management, International Business
Bachelor of Business Administration from the Faculty of Commerce, Sadat City University, from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
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