MAmostafa abdo
@mostafaabdo1
Customer experience trainer specializing in travel, BPO operations, GDS, and soft-skills development.
EgyptWhat I'm looking for
I am a results-driven Customer Experience Trainer with 5+ years in travel and customer service, experienced in GDS systems, e-learning design, and soft-skills coaching. I have successfully led onboarding and international training initiatives, improved service quality, and enhanced team performance across BPO and travel environments.
I deliver structured training programs, audit transactions to reduce errors, and develop action plans for underperforming agents. I am relocation-ready for the UAE and bring hands-on experience training live launches, nesting phases, and supporting clients like Expedia and Vinted.
Experience
Work history, roles, and key accomplishments
TEDelivered soft skills and technical training for Vinted and Expedia projects, launched a Nairobi team through an international assignment, and developed e-learning content that improved agent readiness and service quality.
TEDesigned and executed onboarding and nesting training for Expedia agents, audited GDS transactions to reduce errors, and coached agents to improve performance and service quality.
TEProvided after-sales support for Expedia via voice and chat, managed booking modifications and refunds, and supported peak operations to ensure timely traveler issue resolution.
Senior Operations & CSR Agent
Tabibi 24/7
May 2021 - Jan 2022 (8 months)
Handled escalated patient and customer complaints, trained new hires on systems and workflows, and performed quality checks to maintain service standards.
Operations & CSR Agent
Tabibi 24/7
Nov 2020 - Apr 2021 (5 months)
Managed patient appointment bookings, coordinated with medical and field teams for home visits, and supported customer communication across channels.
Telesales Representative
Job Master
Dec 2017 - Feb 2018 (2 months)
Conducted inbound and outbound calls for hiring campaigns, promoted services to potential clients, and supported administrative recruitment tasks.
Education
Degrees, certifications, and relevant coursework
HUHelwan University
Bachelor of Laws, Law
Completed studies at the Faculty of Law, graduating in May 2019.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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