Youssef Khatab
@youssefkhatab
I build KPI-aligned training programs that accelerate onboarding and strengthen contact-center performance.
EgyptWhat I'm looking for
At CNX, I lead quality and training initiatives that improved Consumer Trust KPI performance from 20% to 80%, reduced new-hire ramp time from three weeks to one, and cut a compliance gap from 23% to 4%. I design and deliver onboarding, soft-skills, and product-knowledge programs for 200+ employees across 20+ classes.
I've progressed from Escalation Desk Advisor to Trainer and transportation-account point of contact at Webhelp, using call monitoring, QA insights, and coaching to close performance gaps. I bring hands-on experience in Training Needs Analysis, curriculum development, calibration, stakeholder alignment, and SAP ERP.
Experience
Work history, roles, and key accomplishments
Acting Quality and Training Supervisor
CNX
Feb 2024 - Present (2 years 7 months)
Supervises a team of trainers, designs and delivers onboarding and soft-skills training, and conducts Training Needs Analysis to align learning with business KPIs. Improved Consumer Trust KPI from 20% to 80% and cut new-hire ramp time from 3 weeks to 1 week.
Education
Degrees, certifications, and relevant coursework
Misr International University
Bachelor's Degree, Business Administration
2017 - 2020
Bachelor's Degree in Business Administration from Misr International University, Cairo, Egypt, from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
Skills
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