Open to opportunities

Merian User

@merianuser

Message

Detail-oriented Virtual Assistant skilled in admin, customer support, and digital marketing.

Kenya

Message

What I'm looking for

I seek remote roles where I can provide proactive virtual support, improve client communication, manage projects and digital content, and grow in responsibility within collaborative, organized teams.

I am a detail-oriented Virtual Assistant with 2+ years of experience supporting executives and business teams remotely. I specialize in calendar and email management, client communication, webinar moderation, and content creation using Canva and AI-powered tools.

I have delivered customer support and technical assistance using CRM and collaboration platforms such as Asana, G-Suite, Zendesk, ClickFunnels, ConvertKit/Mailchimp, and Zoom, improving client satisfaction and operational efficiency.

I bring strong organization, proactive problem-solving, and the ability to manage multiple priorities independently, with additional skills in social media scheduling, video editing (Cap Cut Pro), and proposal/document creation.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Independent Contractor

Jan 2022 - Present (4 years 5 months)

Provided comprehensive virtual executive support including calendar and email management, social media scheduling, webinar moderation, and creation of presentations and training materials, improving remote operational efficiency.

Calendar Management Email Support Zoom Webinar Moderation Canva Clickfunnels ConvertKit AI Tools

Customer Support Representative

Machakos University

Jan 2019 - Jan 2022 (3 years)

Delivered email, chat, and ticketing support, resolved inquiries and technical issues, and improved self-service by contributing to knowledge base articles and FAQs.

Customer Support Zendesk Asana G Suite Ticketing Systems Troubleshooting Client Communication