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Caroline Gachiri

@carolinegachiri

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Support admin and virtual assistant with strong customer service skills.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my customer support and administrative skills in a collaborative environment, where I can contribute to team success and grow professionally.

I am a dedicated support admin and virtual assistant with a robust background in customer service, operations, and social media management. My experience has equipped me with the skills to deliver responsive support and streamline online tasks effectively. I thrive in remote team environments, ensuring smooth communication and collaboration.

Throughout my career, I have demonstrated adaptability and organization, making me a valuable asset to high-impact, mission-driven teams. I am proficient in various online tools, including G-Suite, MS Office, Notion, Trello, and Slack, which enhances my ability to manage tasks efficiently. I am eager to contribute my skills to a dynamic organization that values customer support and operational excellence.

Experience

Work history, roles, and key accomplishments

Remote Support Admin & Virtual Assistant

Self Employed

Jan 2021 - Present (4 years 5 months)

Provided remote administrative and virtual assistant support, managing diverse tasks including customer support, social media, and operations. Utilized various tools to ensure efficient workflow and timely delivery of all assigned duties.

Google Workspace Trello Canva Zendesk Customer Support Social Media Management Administrative Support Operations Management Remote Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

Laikipia University

Bachelor of Arts, Economics and Sociology

2011 - 2015

Focused on economic analysis, social systems, and research methods. Developed strong foundations in communication, critical thinking, and problem-solving skills.