At Madrevn, I act as the day-to-day liaison between service providers and clients, coordinating schedules, rescheduling, and follow-up across a high-volume client base.
I track requests such as medication refill approvals, clearance documentation, FMLA paperwork, and DMV forms from intake through completion. I also process and transmit client records to authorized third parties, including external law firms.
I coordinate appointment confirmations and instructions, retrieve records from partner facilities, and upload information into internal systems. When client interactions escalate, I work to de-escalate concerns while maintaining service quality and account satisfaction.
