Eman 098
@eman098
Customer Support Specialist specializing in CRM-based client care, appointment setting, and US customer inquiry resolution.
What I'm looking for
I’m a customer-focused professional with hands-on experience supporting US-based customers through CRM systems, appointment setting, and responsive client care. I’m recognized for communicating clearly, maintaining high customer satisfaction, and resolving inquiries efficiently.
At Simply TV (Denmark), I handled customer interactions with accuracy and professionalism, maintaining detailed records of customer data and interactions. I consistently resolved queries while ensuring strong data accuracy and a smooth customer experience.
Previously at AT&T Mobility (Texas US), I worked as an appointment setter for business clients, scheduling appointments effectively through direct communication. I also maintained and updated client data using CRM systems to ensure information stayed accurate and reliable.
I bring strong communication skills, attention to detail, and confidence working in remote environments with new tools and processes. I’m now looking to continue delivering dependable customer support, client handling, and appointment scheduling—while staying adaptable, organized, and service-driven.
Experience
Work history, roles, and key accomplishments
Appointment Setter
AT&T Mobility
Scheduled appointments for business clients by communicating effectively to coordinate availability. Maintained and updated client records in CRM systems and ensured accuracy of customer information.
Call Center Representative
Simply TV
Handled customer interactions with accuracy and professionalism while maintaining detailed records of customer data and communications. Resolved customer queries efficiently while ensuring data accuracy to support high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Lahore College for Women University
Bachelor's degree
2021 - 2025
Bachelor studies at Lahore College for Women University in Lahore from 2021 to 2025.
Government Graduate College, Lahore
Intermediate
2019 - 2021
Completed intermediate studies at Government Graduate College in Lahore from 2019 to 2021.
Lahore Grammar School
Matriculation
2017 - 2019
Completed matriculation at Lahore Grammar School from 2017 to 2019.
Availability
Location
Authorized to work in
Job categories
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