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Muhammad Ibrahim

@muhammadibrahim22

Client Communication Executive at PNC Solutions managing 30+ key accounts and coordinating service delivery for international clients.

Pakistan

Message

At PNC Solutions, I manage communication and service coordination for 30+ key accounts, including international clients. I track orders through delivery, follow up on delays, and resolve client queries through email and live chat.

Also at PNC Solutions, I coordinated content project workflows, milestones, and client deliverables, escalating blockers and supporting process improvements. At Hyperdata Computing, I built frontend features using React.js, HTML, CSS, and Bootstrap.

Experience

Work history, roles, and key accomplishments

Current

Client Communication Executive

Current

PNC Solutions

Sep 2025 - Present (1 year 1 month)

Manage communication and service coordination for 30+ key accounts, including international clients. Monitor active orders, resolve client queries via email and live chat, and coordinate with internal teams to ensure on-time delivery.

Key Account Management Client Communication Order Management Email Support Live Chat Issue Resolution Cross functional Coordination Google Sheets Google Docs

MTO – Content / Project Coordination

PNC Solutions

Sep 2024 - Sep 2025 (1 year)

Tracked workflows across multiple content projects, keeping tasks on schedule and meeting quality requirements. Coordinated between departments, prioritized tasks, and escalated blockers to the right teams.

Project Coordination Workflow Management Cross functional Coordination Process Improvement Operational Tracking