Honour Michaels

I’m a Customer Support Specialist with over a year of experience resolving client inquiries, handling complaints, and maintaining accurate records in both remote and office environments. I support customers through phone, email, and live chat, aiming for quick, professional outcomes.

At Melcom (Remote, Accra), I handled customer inquiries about shipments, orders, and account issues, and I resolved complaints and escalations professionally—working toward first-contact resolution where possible. I processed orders, tracked shipments, updated information across internal systems, and followed up to ensure timely satisfaction.

Previously, as a Front Desk Representative at Global Integrity Ltd. (Port Harcourt), I was the first point of contact for clients and visitors. I managed inbound calls, emails, and walk-in queries, coordinated schedules and appointments, and maintained organised documentation and filing systems to support daily operations.

I work independently, manage high volumes of interactions, and prioritize confidentiality, empathy, and attention to detail. I’m available for fully remote roles and committed to representing international teams with professionalism—using tools like Zendesk, Freshdesk (Beginner), Slack, Zoom, Microsoft Teams, and Google Workspace.