Geoff Aker
@geoffaker
Results-oriented sales professional with expertise in financial services.
United StatesWhat I'm looking for
I am a dedicated and resourceful professional with extensive experience in sales and financial services. My client-focused approach has allowed me to successfully navigate financial concerns for clients, ensuring their satisfaction and fostering long-term relationships. As a Service Excellence Ambassador, I pride myself on my excellent communication and interpersonal skills, which enable me to build rapport with clients, staff, and customers alike.
Throughout my career, I have held various roles that have honed my expertise in conventional, FHA, and VA mortgages, as well as debt consulting. At Americor, I currently work as a Debt Consultant/Retention Specialist, where I consult with clients to help them save money on their debt and enhance their program satisfaction. My previous experience at Mr. Cooper and Freedom Debt Relief has equipped me with the skills to provide exceptional customer service and guide clients through complex financial processes.
Experience
Work history, roles, and key accomplishments
Debt Consultant/Retention Specialist
Americor
Mar 2023 - Present (2 years 3 months)
Consulted with clients to help them save money on their debt and assisted them in staying within the program. Collaborated with the department to enhance customer retention and satisfaction.
Mortgage Loan Officer
Mr. Cooper
Feb 2022 - Nov 2022 (9 months)
Consulted with clients on mortgage refinancing options and collaborated with the processing department to ensure successful loan closings. Provided excellent customer service throughout the mortgage process.
Debt Consultant
Freedom Debt Relief
Sep 2018 - Mar 2021 (2 years 6 months)
Consulted with prospects to identify suitable debt settlement options and guided clients through the enrollment process. Achieved top enrollments for multiple weeks and received direct client recognition.
Negotiations Specialist
Freedom Debt Relief
Jan 2017 - Sep 2018 (1 year 8 months)
Contacted creditors, collection agencies, and attorney offices to negotiate reduced settlements on delinquent accounts for clients. Successfully negotiated agreements that satisfied all parties and consistently exceeded department goals.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Phoenix
Masters of Business Administration, Business Administration
Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Developed expertise in various aspects of business operations and leadership.
UPUniversity of Phoenix
Bachelors of Science, Psychology
Obtained a Bachelor of Science in Psychology, gaining a comprehensive understanding of human behavior and psychological principles. Developed strong analytical and research skills applicable to various fields.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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