At Xpanse/Freedom Mortgage Company, I provided primary support for Tempo across 10 departments and more than 7,000 active users. I documented business requirements, coordinated enhancements, and supported testing and implementation of system changes.
I developed KPI and exception reports using Excel and Power BI to show workflow performance and operational trends. Earlier, I directed teams handling foreclosure and litigation operations, while coordinating with law firms and technology teams.

