I've supported homeowners through mortgage hardship at Rocket Mortgage and Mr Cooper Mortgage, reducing delinquency rates by 30% through strategic loss mitigation efforts.
At Rocket Mortgage, I review borrower financial documents, calculate debt-to-income ratios, and evaluate loan modifications, forbearance, short sales, and deeds-in-lieu using investor guidelines and payment waterfalls. I've achieved a 95% loan modification approval success rate and managed 50 bankruptcy cases monthly.
Previously at Mr Cooper Mortgage, I managed Chapters 7 and 11 bankruptcy cases, prepared court filings, coordinated with attorneys and trustees, and served as a Single Point of Contact for customers navigating bankruptcy and loss mitigation options.
My background also includes loan processing and collections at Bank of America, where I reviewed loan files, supported regulatory compliance, resolved billing issues, and explained foreclosure alternatives to customers.
