Holly Lyons

Communicated underwriting decisions to agents and brokers, maintaining accurate records of all underwriting activities. Provided guidance and support to junior analysts, developing strong relationships with industry professionals. Reviewed complex policy documents for accuracy and compliance, collaborating with underwriters to clarify details.

Specialized in General Liability & Property Lines, verifying policy information and reviewing incoming applications for completeness. Rated, coded, and entered new policies, changes, and cancellations into the computer system. Prepared renewals, ordered inspection reports, and followed up on missing documentation to ensure compliance with underwriting guidelines.

Posted information to agency records and modified forms, inputting data into internal database records. Conducted outbound telephone calls and performed arithmetical computations. Maintained required production and quality standards while working effectively in a team environment.

Completed online documentation in a timely manner, consistently meeting or exceeding monthly productivity goals. Provided behavioral interventions to clients and interacted professionally with clients and co-workers. Managed time effectively and created weekly schedules.

Observed and maintained the safety of patients, conducting regular checks on residents. Completed paperwork and filing in a timely manner. Appropriately handled crisis and emergency situations, providing excellent customer service to clients and their families.

Observed and ensured the safety of patients in the hospital, documenting behaviors on precaution records and group therapy notes. Performed office duties including filing paperwork, faxing, compiling spreadsheets, and answering phones. Accurately obtained, logged, and stored specimens until pickup, providing customer service to patients and their families.

Provided direct care and supervision to adolescent residents, acting as a positive role model and leading structured activities. Completed paperwork, behavior, and incident reports in a timely manner. Utilized verbal de-escalation and emergency safety interventions, actively communicating with therapists, nurses, and case workers.

Currently pursuing a Bachelor of Arts in Psychology, focusing on foundational psychological principles and research methods. This ongoing education enhances analytical and interpersonal skills relevant to professional development.

Obtained an Honors Diploma in General Education, completing a comprehensive curriculum that provided a strong academic foundation. This included coursework across various subjects, preparing for higher education and professional challenges.