Aaron Bryen

I support underwriting decisions at Mutual of Omaha by processing and reviewing new individual life and health insurance applications for accuracy and completeness. I collect and verify underwriting requirements via phone, email, and internal systems to help keep decisions timely.

I also handle inbound calls from agents, producers, and customers, resolving inquiries and maintaining documentation through the underwriting workflow. I collaborate with underwriters, case managers, and quality assurance teams to streamline processes and improve the customer experience.

Before that, I supported VPs and Directors across Individual Underwriting and Claims as a Sr. Administrative Assistant—managing complex calendars, coordinating meetings, and scheduling travel and video conferences. I prepared confidential documentation and underwriting reports while maintaining compliance and discretion.

Earlier roles included processing disability and accident claims with FINEOS, GSAP, and WebFolder, as well as retrieving and logging medical records in Jira and FINEOS. I’m also certified as a Scrum Master (CSM) and I’m now focused on moving deeper into underwriting and risk evaluation.