Open to opportunities

Hailey Cascagnette - Work

@haileycascagnettewor

Message

Resourceful professional with 5+ years in customer service and support.

Canada

Message

What I'm looking for

I am looking for a remote position that offers growth opportunities and values collaboration.

I am a resourceful and adaptable professional with over 5 years of experience in remote customer service, sales support, office administration, and technical troubleshooting. My strong track record of delivering exceptional client experiences and optimizing team operations has been a cornerstone of my career. I am passionate about leveraging digital tools to support remote teams and exceed performance goals.

Currently, I serve as a Tech Support & Customer Service Team Lead at TechWave Solutions, where I lead a team of support agents, providing guidance and training while maintaining a 98% customer satisfaction rate. My previous roles have equipped me with the skills to manage remote office operations effectively, ensuring seamless communication and project timelines. I thrive in fast-paced environments and am committed to delivering top-tier support and leadership.

Experience

Work history, roles, and key accomplishments

Current

Tech Support & Customer Service Team Lead

Current

TechWave Solutions

Jan 2023 - Present (2 years 5 months)

Leading a team of support agents, I provide technical support and customer service to small business clients through various communication channels. My role includes troubleshooting remote tools and developing user guides to enhance support efficiency, maintaining a high customer satisfaction rate.

Technical Troubleshooting Customer Experience Management Team Collaboration Communication

Remote Administrative Coordinator / Office Manager

Virtual Solutions Co.

Mar 2020 - Jan 2023 (2 years 10 months)

Managed all remote office operations, leading a team to ensure project timelines and communication were maintained. Provided high-level administrative support and created SOPs to streamline processes, enhancing overall efficiency.

Team Collaboration Customer Experience Management

Remote Customer Support Specialist

ConnectNow Call Center

Jan 2019 - Mar 2020 (1 year 2 months)

Supported customers through high-volume inbound interactions while maintaining a high satisfaction rating. Managed support tickets using Zendesk and provided onboarding assistance to new hires, enhancing team performance.

Customer Experience Management Technical Troubleshooting Team Collaboration Communication

Sales Support & Admin Assistant

TechForward Inc.

Jun 2016 - Jan 2019 (2 years 7 months)

Provided support to the sales team through CRM data entry and lead management. Handled appointment scheduling and customer inquiries, contributing to the overall efficiency of sales operations.

Customer Experience Management Communication