Looking for a job

Kevin Carper

@kevincarper

Client Manager at Gallagher managing 21 employee benefits clients and negotiating renewal rates and premiums.

At Gallagher, I manage a portfolio of 21 employee benefits clients, serving as their primary contact for account activity, service needs, and ongoing administration. I oversee the client lifecycle, including onboarding, renewals, and open enrollment.

I review renewal rates and negotiate premiums and terms with carriers and vendors, and prepare reports and billing reconciliations. My experience also includes employee benefits account service at The Baldwin Group and property and casualty and life insurance work at Allstate and Farmers Insurance.

Experience

Work history, roles, and key accomplishments

Current

Client Manager

Current

Gallagher

Jan 2025 - Present (1 year 9 months)

Manage a portfolio of 21 employee benefit clients, overseeing the full client lifecycle including onboarding, renewals, open enrollment, and billing reconciliation. Lead renewal and enrollment meetings, negotiate premiums with carriers, and prepare reports.

Employee Benefits Client Management Account Management Renewal Management Negotiates Premiums Billing Reconciliation Carrier Management Vendor Management Reporting Excel Employee Navigator Selerix AMP DMS Salesforce

Client Service Manager

The Baldwin Group

Jan 2024 - Jan 2025 (1 year)

Supported and managed employee benefits accounts across health, dental, vision, life, disability, and voluntary benefits. Coordinated renewals, enrollment activities, documentation, and client requests, and supported client meetings and presentations.

Employee Benefits Account Management Renewal Management Enrollment Carrier Coordination Vendor Management client support Documentation

Sales P&C Specialist

Allstate

Jan 2023 - Jan 2024 (1 year)

Consulted with customers regarding property and casualty insurance products, coverage options, and insurance needs. Recommended insurance solutions based on customer requirements and managed sales, follow-up, documentation, and service activities.

Property and Casualty Insurance Sales Customer Consultation Coverage Documentation Customer Service

P&C / Life Insurance Agent

Farmers Insurance

Jan 2022 - Jan 2023 (1 year)

Sold and serviced property & casualty and life insurance products. Assessed customer needs and recommended appropriate coverage solutions, and managed policy documentation, follow-up, customer service, and administrative activities.

Property and Casualty Insurance life insurance Sales Customer Needs Assessment Policy Documentation Customer Service

Office Manager

Strate Insurance Group

Jan 2021 - Jan 2022 (1 year)

Managed daily insurance office operations, workflow, documentation, customer service, and policy-related activities. Supported agents while coordinating competing priorities and maintaining accuracy and timely completion of work.

Office Management Workflow Optimization Documentation Customer Service Policy Administration Time Management