Open to opportunities

Ernie Richardson

@ernierichardson

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Experienced account manager with a focus on client relationships.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my account management skills while fostering client relationships and contributing to organizational success.

I am an employee benefits professional with over 8 years of experience in account management. My career has been dedicated to building and maintaining strong client relationships, ensuring satisfaction, and exceeding expectations. I have a proven track record of collaborating with cross-functional teams to achieve organizational goals and drive success.

In my most recent role as a Small Group Account Manager at Professional Group Plans, I managed a diverse book of business, supporting brokers and clients with their employee benefits needs. My responsibilities included overseeing benefits administration, ensuring compliance with regulations, and managing billing processes. I take pride in my ability to foster long-term partnerships and deliver exceptional service to clients.

Throughout my career, I have consistently demonstrated my commitment to excellence, achieving over 95% retention on my existing book of business and growing membership significantly in previous roles. I am passionate about helping individuals navigate their benefits options and am always looking for ways to enhance the client experience.

Experience

Work history, roles, and key accomplishments

Small Group Account Manager

Professional Group Plans

Oct 2020 - May 2025 (4 years 7 months)

Served as the primary contact for brokers, offering crucial support across employer segments and assisting sales partners with pre- and post-sale activities. Managed a book of business with over 600 employer groups, ensuring client satisfaction and loyalty. Ensured benefits plans complied with regulations like ACA and ERISA, overseeing all aspects of benefits administration.

Client Relationship Management Benefits Administration Regulatory Compliance Sales Support Account Management Customer Service Billing Management

Account Specialist

Healthfirst

Oct 2019 - Oct 2020 (1 year)

Identified prospective members and enrolled qualifying individuals into various health programs, averaging 50 new enrollees monthly. Reviewed existing members' benefits and assisted with annual recertification, providing superior customer service. Partnered with Community Engagement to organize and participate in events like health fairs and trade shows.

Customer Service Community Engagement Event Coordination Medicare Advantage

Account Manager/Executive

Crystal Run Health Plans

May 2016 - Oct 2019 (3 years 5 months)

Developed sales strategies and built relationships with over 100 brokers in the TriState area, managing over 400 small group accounts and growing membership by over 200%. Responsible for servicing groups with a combined worth of over $22 million in annual premium, achieving over 95% retention on existing business. Planned and executed annual open enrollment meetings, monitoring group activity to r

Sales Strategy Development Account Management Trade Shows