Hoai Nguyen

Analyzed and documented end-to-end conceptual data models for an automotive seating platform, mapped pricing cost structures, and performed data reconciliation. Collaborated with technical leads to resolve data-join issues and validate business logic.

Analyzed requirements and wrote documentation for integrating deferred-payment methods and improving bank-transfer payment flows. Investigated and resolved production issues, and supported UAT with test scenarios.

Led requirements analysis and solution design for a User Management and IAM module using Domain-Driven Design. Authored Epic and User Story documentation across 19 epics and designed an ABAC permission architecture.

Acted as core lead and manager, delivering a functional MVP within 6 months. Managed project plans, facilitated Agile ceremonies, and saved an estimated $35,000-$40,000 in Phase 1 costs.

Owned product vision, roadmap, and delivery strategy for a parent engagement platform. Managed backlog with 10+ epics and 80+ user stories, and acted as onshore-offshore liaison.

Elicited and clarified business requirements, managed product backlog, and defined functional and non-functional requirements. Modeled AS-IS/TO-BE processes and collaborated on data models.

Defined and managed product scope for a clinic management system, translating business needs into user stories and acceptance criteria. Designed end-to-end workflows and BPMN diagrams.

Conceived, specified, architected, and built a market spending management app using AI-assisted development. Defined product requirements, designed the database schema, and directed AI-assisted development via Claude Code.

Currently studying for the Certified Business Analysis Professional (CBAP) certification, expected to complete by end of 2026.

Major in International Business at the University of Economic Ho Chi Minh City.

Completed a short-term professional training course in Corporate Accounting.

Completed the BA Banking Foundation Course.

Earned the Professional Scrum Product Owner II (PSPO II) certification.

Earned the Professional Scrum Master II (PSM II) certification.

Completed CBAP Preparation - Advanced Business Analysis course.

Earned the MOS 365 - Microsoft Office Specialist certification.

Completed a course on Technical Writing - How to Write API Software Documentation.