Open to opportunities

Hlikou Thor

@hlikouthor

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Experienced Technical Chat Support Advisor with a focus on customer satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Technical Chat Support Advisor with over 7 years of experience in customer service and financial transactions. My expertise lies in resolving complex technical issues while enhancing customer satisfaction. I have a strong proficiency in Microsoft Excel and Word, data entry, and documentation, which has allowed me to maintain confidentiality and compliance in all my interactions.

Throughout my career, I have been recognized for improving response times and ensuring accurate processing of customer inquiries. My role at Kelly Connect involved managing high-volume chat inquiries and documenting customer interactions to improve service quality. I am passionate about leveraging my skills in a dynamic organization where I can contribute to team success and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Chat Support Advisor

Kelly Connect

Jun 2023 - Mar 2025 (1 year 9 months)

Resolved complex technical issues, ensuring customer satisfaction and trust. Efficiently managed high-volume chat inquiries, enhancing response times.

Technical Support Troubleshooting Customer Service Chat Support Data Entry Documentation Billing Compliance

Unemployment Compensation Associate

State of Wisconsin

Aug 2021 - Nov 2022 (1 year 3 months)

Verified and gathered personal data, ensuring accurate claimant records. Documented claimant interactions, maintaining comprehensive case files.

Documentation Compliance

Teller

Community Financial Service Center

Aug 2018 - May 2020 (1 year 9 months)

Handled diverse customer transactions efficiently, enhancing service quality and satisfaction. Ensured accurate daily cash drawer counts, contributing to operational reliability.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

James Madison Academic Campus

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge and skills. Focused on general studies to prepare for future academic and professional pursuits.