Hlikou Thor
@hlikouthor
Experienced Technical Chat Support Advisor with a focus on customer satisfaction.
What I'm looking for
I am a dedicated Technical Chat Support Advisor with over 7 years of experience in customer service and financial transactions. My expertise lies in resolving complex technical issues while enhancing customer satisfaction. I have a strong proficiency in Microsoft Excel and Word, data entry, and documentation, which has allowed me to maintain confidentiality and compliance in all my interactions.
Throughout my career, I have been recognized for improving response times and ensuring accurate processing of customer inquiries. My role at Kelly Connect involved managing high-volume chat inquiries and documenting customer interactions to improve service quality. I am passionate about leveraging my skills in a dynamic organization where I can contribute to team success and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Chat Support Advisor
Kelly Connect
Jun 2023 - Mar 2025 (1 year 9 months)
Resolved complex technical issues, ensuring customer satisfaction and trust. Efficiently managed high-volume chat inquiries, enhancing response times.
Unemployment Compensation Associate
State of Wisconsin
Aug 2021 - Nov 2022 (1 year 3 months)
Verified and gathered personal data, ensuring accurate claimant records. Documented claimant interactions, maintaining comprehensive case files.
Teller
Community Financial Service Center
Aug 2018 - May 2020 (1 year 9 months)
Handled diverse customer transactions efficiently, enhancing service quality and satisfaction. Ensured accurate daily cash drawer counts, contributing to operational reliability.
Education
Degrees, certifications, and relevant coursework
James Madison Academic Campus
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills. Focused on general studies to prepare for future academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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