Mariah Delatorre

I am a detail-oriented chat support professional with 5 years of experience providing real-time assistance to customers via live chat, email, and messaging platforms. My expertise lies in multitasking, resolving technical and billing issues, and delivering a positive customer experience. I have consistently maintained high customer satisfaction scores and am recognized for my strong written communication and effective problem-solving skills.

Currently, as a Chat Support Specialist at KellyConnect, I handle an average of 5 simultaneous live chat sessions, achieving a 90% customer satisfaction rating. My collaborative efforts with product and technical teams have significantly reduced escalations and improved first-contact resolution rates. I take pride in my ability to conduct post-chat follow-ups, ensuring timely resolutions and enhancing customer loyalty.

Previously, I worked as a Customer Support Representative at ROO, where I managed multiple chat queues and contributed to a 48% improvement in team performance through training new hires. My commitment to optimizing customer interactions has led to successful initiatives that transitioned a significant portion of phone support traffic to digital channels, showcasing my dedication to enhancing customer service delivery.