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Hlamalani Themba

@hlamalanithemba

Customer service associate at Amazon South Africa who maintains accurate confidential records and investigates account discrepancies.

South Africa

Message

At Amazon South Africa, I maintain customer account information and confidential records in line with policies and controls. I investigate account discrepancies, document findings, and compile operational reports to support issue tracking and resolution.

Previously, at Electronic Toll Collection (ETC) and Standard Bank South Africa, I maintained debtor and debt review records, performed reconciliations, and investigated payment discrepancies. I also prepared reports and supported audit requirements, drawing on SAP ERP and MS Office experience.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Service Associate

Current

Amazon South Africa

Oct 2020 - Present (6 years)

Maintains accurate customer account information and records, investigates account issues and discrepancies, and compiles operational reports. Supports workflow coordination and quality processes, and provides team manager support through reporting and coaching.

Customer Service Records Management Data Capture Discrepancy Investigation Reporting Quality Assurance Escalation Management Coaching Mentorship Leadership

Credit Control Officer

Electronic Toll Collection (ETC)

Sep 2018 - Apr 2020 (1 year 7 months)

Maintained debtor records and payment histories, performed reconciliations and ageing analysis, and investigated payment discrepancies. Prepared monthly metrics and reports, and liaised with customers and stakeholders on account matters.

Credit Control Debtor Management Reconciliations Ageing Analysis Discrepancy Investigation Reporting Audit Support Stakeholder Liaison

Debt Review Consultant / Credit Specialist

Standard Bank South Africa

Apr 2009 - Jun 2018 (9 years 2 months)

Verified debt review submissions and financial information against internal systems and credit bureau records. Maintained customer records, investigated payment discrepancies, and prepared metrics and reports for audit and compliance.