Akhona Mtotywa

I am a detail-oriented credit and accounting professional with strong communication skills and experience in customer interaction, billing, and credit control. I reliably manage debtor accounts, perform credit checks, and maintain accurate financial records using tools like Sage, Pastel, and Microsoft Excel.

In client-facing roles I have handled inbound calls, emails, and chats, resolved customer concerns, and developed telephone confidence valuable for payment collection calls. I progressed to Team Leader at a BPO, where I assisted with supervision and training while maintaining high standards of data accuracy and record maintenance.

I support end-to-end credit control operations and have contributed to improving billing processes and reducing overdue payments. I am organised, a fast learner, and committed to accurate financial administration and strong client relationships.