Looking for a job

Pamela Tshabalala

@pamelatshabalala

Message

I manage high-value debtor portfolios, collections, and credit risk controls.

South Africa

Message

What I'm looking for

I'm looking for a senior credit control opportunity where I can manage debtor portfolios, strengthen collections and cash flow, reduce credit risk, resolve account disputes, and support business objectives through disciplined financial controls.

At AGL Logistics, I manage the full credit control function for a multi-currency debtor book exceeding R80 million, from payment allocation and credit-limit monitoring to collections, reporting, and legal handovers.

Previously, I managed more than 450 accounts and a debtor book exceeding R40 million at Macsteel Service Centres SA using SAP. At Dawn Distributors and Afrox, I controlled debtor portfolios, resolved disputes, improved payment turnaround, and supported cash flow through disciplined collection activity.

I've built my career around owning debtor books, meeting collection and DSO targets, reducing bad-debt exposure, and maintaining strong customer relationships. I hold a National Certificate in Credit Management and work confidently with SAP and Sage X3.

Experience

Work history, roles, and key accomplishments

Current

Credit Controller

Current

AGL Logistics

Aug 2022 - Present (4 years 1 month)

Manage and monitor credit policies, oversee customer accounts with a book value exceeding R80 million, and perform full credit control functions across multiple currencies.

Credit Control Debtors Management Collections Payment Allocation Limit Monitoring Dispute Resolution Multi Currency Management Financial Reporting

Credit Controller

Macsteel Service Centres SA

Nov 2020 - Jul 2022 (1 year 8 months)

Managed over 450 customer accounts through SAP, maintaining a debtor book valued at over R40 million, and handled full credit control, collections, reconciliations, and dispute resolution.

SAP Credit Control Debtors Management Collections Account Reconciliation Dispute Resolution Credit Limit Management

Credit Control

Dawn Distributors

Mar 2019 - Oct 2020 (1 year 7 months)

Managed a debtor book of R3 million including staff accounts, performing full credit control functions such as chasing payments, blocking/releasing accounts, and ensuring collection targets.

Credit Control Debtors Management Collections Payment Allocation Account Management DSO Management

Credit Controller

Afrox

Aug 2016 - Feb 2019 (2 years 6 months)

Managed Western Cape and Northern Cape State accounts with a combined book worth R34 million, performing full credit control including collections, reconciliations, and query resolution.

SAP Credit Control Debtors Management Collections Account Reconciliation Cash Flow Management Credit Risk Assessment

Complaints Officer (Voice of the Customer)

Afrox

Nov 2014 - Aug 2016 (1 year 9 months)

Managed customer complaints through Rant and Rave Dashboard, Avaya, SAP, and Exsol systems, investigating and escalating issues, and monitoring problematic accounts in a Repair Loop.

Customer Complaint Management SAP Avaya Exasol Rant and Rave Escalation Management Excel reporting

Customer Service Consultant

Afrox

Sep 2012 - Oct 2014 (2 years 1 month)

Processed orders for gases and welding products, liaised with branches for deliveries, handled telequeries, and provided customer support via phone, email, and fax.

Order Processing Customer Service Telephone Queries Quotations Invoicing Email and Fax Handling