Sonam Singh
@sonamsingh2
Customer Success and data analyst turning client insights into retention-focused KPI dashboards and data-driven decisions.
IndiaWhat I'm looking for
I’m a Customer Success and Data Analyst professional with 7+ years of experience combining customer relationship management with data analysis to improve retention and satisfaction.
I collect, analyze, and interpret data to generate insights, and I use Excel, SQL, and Power BI (with Tableau) to build dashboards and MIS reporting for KPI tracking, trend analysis, and business decision support.
From managing client escalations with SLA compliance as a Relationship Manager to creating HR and client performance reports in prior roles, I focus on stakeholder communication, problem solving, and turning data into clear, actionable recommendations—supported by my Certified Data Analytics Professional and Certified HR Analytics (NPTEL).
Experience
Work history, roles, and key accomplishments
Relationship Manager
Infoedge India Ltd.
Nov 2021 - Mar 2026 (4 years 4 months)
Managed customer relationships while analyzing performance data to improve retention and support business decision-making. Built Excel dashboards/MIS reports for KPI tracking and handled client escalations to ensure SLA compliance and customer satisfaction.
HR Executive
Eco Enviro Engineers
Nov 2020 - Nov 2021 (1 year)
Managed employee data and prepared HR MIS reports to support decision-making. Coordinated employee engagement activities and maintained documentation processes.
Account Manager
IndiaMART
Oct 2018 - Oct 2020 (2 years)
Managed client accounts and maintained strong customer relationships while analyzing client performance data. Generated reports, identified trends to improve client outcomes, and handled queries to ensure high satisfaction.
Education
Degrees, certifications, and relevant coursework
IMT Ghaziabad
Postgraduate Diploma in HR Management, Human Resource Management
Completed a PG Diploma in HR Management at IMT Ghaziabad in 2021.
Electrical Engineering B.Tech (Jaipur)
Bachelor of Technology, Electrical Engineering
Completed a B.Tech in Electrical Engineering in Jaipur in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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