Hira Sikander

I am a driven and articulate customer service representative with experience handling high-volume inbound calls, supporting sales processes, and maintaining accurate client records. I focus on resolving customer concerns with empathy and professionalism to strengthen brand loyalty.

In my recent role at GoMeat IT Solutions, I delivered high-quality support, coordinated with internal teams to ensure smooth service delivery, and maintained daily reports to track performance. I have supported sales by following up on leads, scheduling appointments, and preparing quotes, contributing to customer retention and operational efficiency.

I hold an M.A. in English and a B.Com, and I have completed certificates in Spoken English and Digital Marketing. I collaborate well with teams, prioritize data accuracy, and continually seek to improve the customer experience.