Anna Karthika
@annakarthika
I resolve advertising escalations, improve support operations, and strengthen regulatory compliance.
IndiaWhat I'm looking for
I've resolved high-priority advertiser escalations at Amazon by analyzing case history, gathering evidence, and partnering with internal teams to deliver accurate outcomes. I also built a troubleshooting checklist system that improved consistency and reduced resolution time.
Across Amazon Advertising, I progressed from Advertising Support Associate to Lead, supporting DSP stakeholders, mentoring associates, conducting quality audits, and creating support resources. I authored 15+ DSP SOPs, streamlined 100+ Sponsored Ads SOPs, and delivered 65+ advertiser-facing content updates.
Previously at Goldman Sachs, I led an operational process migration from India to the US and served as an SME for KYC and AML compliance across US, EMEA, and APAC regions. I enjoy using data, clear documentation, and coaching to improve customer outcomes and operational effectiveness.
Experience
Work history, roles, and key accomplishments
Resolved high-priority advertiser and account manager escalations by analyzing case history and partnering with internal teams. Built a troubleshooting checklist system that reduced resolution time and improved consistency.
Education
Degrees, certifications, and relevant coursework
Madras Christian College
Bachelor of Commerce, Accounts and Finance
2011 - 2014
Pursued a Bachelor of Commerce with a focus on Accounts and Finance, gaining a strong foundation in financial principles and accounting practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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