Hillary MakongeHM
Open to opportunities

Hillary Makonge

@hillarymakonge

Proactive business development professional with 8+ years of experience.

Kenya
Message

What I'm looking for

I am looking for a role that fosters growth, teamwork, and innovation.

I am a proactive business development professional with over 8 years of experience in agency roles across healthcare, insurance, and property sectors globally. My expertise lies in driving growth through strategic sales, client engagement, and SaaS solutions while supporting teams to hit targets. I take pride in my ability to boost operational efficiency, having reduced client response times to just 10 minutes while expanding a UK social care firm's reach by 50% from Nairobi.

Throughout my career, I have consistently achieved remarkable results. For instance, I grew insurance sales by KES 1.5M and achieved a land sales conversion rate of 70%. My approach is centered around results, teamwork, and ensuring client success. I thrive in environments where I can leverage my skills in business development and operations management to create impactful solutions that drive organizational growth.

Experience

Work history, roles, and key accomplishments

IL

Business Development & Operations Manager

Ignite Nursing Ltd

May 2022 - Jan 2025 (2 years 8 months)

Managed business development and operations for a UK social care enterprise remotely from Nairobi. Drove growth by securing staffing contracts and ensuring seamless service delivery across England and Wales. Achieved significant operational efficiencies and expanded regional coverage by 50%.

OL

Business Development Manager

Optimus Insurance Agency Limited

Jan 2019 - Jan 2020 (1 year)

Led the Nairobi office to drive growth in insurance sales, managing a diverse portfolio and crafting bespoke client solutions. Achieved significant revenue growth and improved client retention through strategic partnerships and targeted marketing.

ER

Benefits Sales Advisor

Executive Healthcare Solutions & MIC Global Risks

Feb 2017 - Jan 2019 (1 year 11 months)

Represented Aetna Global Benefits across 11 African countries, advising clients on insurance policies and ensuring compliance. Enhanced client satisfaction and retention through personalized service and effective communication.

ER

Benefits Sales Advisor

Executive Healthcare Solutions & MIC Global Risks

Feb 2017 - Dec 2018 (1 year 10 months)

Represented Aetna Global Benefits across 11 African countries, advising clients on insurance policies and ensuring compliance. Enhanced client satisfaction and improved conversion rates through effective sales strategies and personalized service.

Education

Degrees, certifications, and relevant coursework

University of Nairobi logoUN

University of Nairobi

Bachelor of Commerce, Marketing

2012 - 2016

Grade: Second Class Honours (Upper Division), 3.5

Completed a Bachelor of Commerce with a focus on Marketing, achieving a GPA of 3.5 and graduating with Second Class Honours (Upper Division). Developed skills in strategic marketing, business development, and client engagement.

SS

St Pius Uriri High School

Certificate of Secondary Education

2007 - 2010

Grade: A- grade, 76 points

Attained a Certificate of Secondary Education with an A- grade, demonstrating strong academic performance and foundational knowledge in various subjects.

RS

Rev David Duveskog Primary School

Certificate of Primary Education

1996 - 2005

Grade: 385 score out of 500

Completed primary education with a strong performance, achieving a score of 385 out of 500, laying the groundwork for future academic pursuits.

Tech stack

Software and tools used professionally

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Hillary Makonge - Business Development & Operations Manager - Ignite Nursing Ltd | Himalayas