Hillary Makonge
@hillarymakonge
Proactive business development professional with 8+ years of experience.
What I'm looking for
I am a proactive business development professional with over 8 years of experience in agency roles across healthcare, insurance, and property sectors globally. My expertise lies in driving growth through strategic sales, client engagement, and SaaS solutions while supporting teams to hit targets. I take pride in my ability to boost operational efficiency, having reduced client response times to just 10 minutes while expanding a UK social care firm's reach by 50% from Nairobi.
Throughout my career, I have consistently achieved remarkable results. For instance, I grew insurance sales by KES 1.5M and achieved a land sales conversion rate of 70%. My approach is centered around results, teamwork, and ensuring client success. I thrive in environments where I can leverage my skills in business development and operations management to create impactful solutions that drive organizational growth.
Experience
Work history, roles, and key accomplishments
Business Development & Operations Manager
Ignite Nursing Ltd
May 2022 - Jan 2025 (2 years 8 months)
Managed business development and operations for a UK social care enterprise remotely from Nairobi. Drove growth by securing staffing contracts and ensuring seamless service delivery across England and Wales. Achieved significant operational efficiencies and expanded regional coverage by 50%.
Business Development & Operations Manager
Ignite Nursing Ltd
May 2022 - Jan 2025 (2 years 8 months)
Managed business development and operations for a UK social care enterprise remotely from Nairobi. Drove growth by securing staffing contracts and enhancing service delivery across England and Wales, achieving significant operational efficiencies and client satisfaction.
Business Development Manager
Optimus Insurance Agency Limited
Jan 2019 - Jan 2020 (1 year)
Led the Nairobi office to drive growth in insurance sales, managing a diverse portfolio and crafting bespoke client solutions. Achieved significant revenue growth and improved client retention through strategic partnerships and targeted marketing.
Business Development Manager
Optimus Insurance Agency Limited
Jan 2019 - Jan 2020 (1 year)
Led the Nairobi office to enhance performance and drive growth in insurance sales. Managed a diverse portfolio, crafted client solutions, and ensured operational efficiency while exceeding sales targets.
Benefits Sales Advisor
Executive Healthcare Solutions & MIC Global Risks
Feb 2017 - Jan 2019 (1 year 11 months)
Represented Aetna Global Benefits across 11 African countries, advising clients on insurance policies and ensuring compliance. Enhanced client satisfaction and retention through personalized service and effective communication.
Benefits Sales Advisor
Executive Healthcare Solutions & MIC Global Risks
Feb 2017 - Dec 2018 (1 year 10 months)
Represented Aetna Global Benefits across 11 African countries, advising clients on insurance policies and ensuring compliance. Enhanced client satisfaction and improved conversion rates through effective sales strategies and personalized service.
Relationship Manager (Internship and Contract)
Property Reality Company Ltd
Jan 2016 - Jan 2017 (1 year)
Managed sales of subdivided land and agribusiness options, developing sales strategies and engaging prospective buyers. Achieved significant growth in sales pipeline and client referrals through effective communication and market engagement.
Relationship Manager (Internship and Contract)
Property Reality Company Ltd
Jan 2016 - Jan 2017 (1 year)
Managed sales of subdivided land and agribusiness options, developing sales strategies and engaging prospective buyers. Focused on expanding sales reach and building corporate partnerships.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Commerce, Marketing
2012 - 2016
Grade: Second Class Honours (Upper Division), 3.5
Completed a Bachelor of Commerce with a focus on Marketing, achieving a GPA of 3.5 and graduating with Second Class Honours (Upper Division). Developed skills in strategic marketing, business development, and client engagement.
St Pius Uriri High School
Certificate of Secondary Education
2007 - 2010
Grade: A- grade, 76 points
Attained a Certificate of Secondary Education with an A- grade, demonstrating strong academic performance and foundational knowledge in various subjects.
Rev David Duveskog Primary School
Certificate of Primary Education
1996 - 2005
Grade: 385 score out of 500
Completed primary education with a strong performance, achieving a score of 385 out of 500, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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