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hilda 5abigaba

@hilda5abigaba

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Business Analyst driving digital transformation and workflow automation across enterprise operations.

Uganda

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What I'm looking for

I’m looking for a role where I can lead business analysis and digital transformation—automating workflows, translating requirements into systems, and improving efficiency and service continuity with strong stakeholder collaboration.

I’m a results-driven Business Analyst and IT professional with over five years of experience in business process improvement, digital transformation, and systems administration. I translate business requirements into practical technology solutions, and I’ve led initiatives that streamline operations and improve efficiency across organizations.

Most recently, I promoted into a Business Analyst role and designed and implemented 20+ automated workflows using Qooling and Microsoft Power Automate, digitizing Goods Received Notes, Vendor Due Diligence, and IT Support processes to improve visibility and accountability. I also support 24 employees by resolving 60+ IT support requests monthly, coordinate software implementations and system upgrades with minimal disruption, and strengthen adoption through 4 technical documentation outputs and 10+ employee trainings. I was recognized as Employee of the Year (2024) and Innovator of the Financial Year (2024/2025) for driving impactful business and technology initiatives. Previously, as a System Administrator and ICT Tutor at Jerusalem Institute of Health Sciences, I supported 30+ staff and approximately 1,000 students, handled troubleshooting and account/security management, and delivered end-user training.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Goldleaf Holdings Ltd

Sep 2024 - Present (1 year 10 months)

Drive digital transformation initiatives by improving business processes and supporting enterprise technology solutions. Led 20+ workflow automations with Qooling and Microsoft Power Automate and digitized key processes to improve tracking and accountability.

Business Analysis Process Improvement Digital Transformation Workflow Automation Power Automate Requirements Gathering Technical Documentation User Training Stakeholder Management Vendor Management IT Support Digitalization

Business Support Officer

Goldleaf Holdings Ltd

Sep 2023 - Aug 2024 (11 months)

Support business operations by combining procurement, IT administration, and operational support to improve efficiency, compliance, and service delivery. Managed purchase orders and proforma invoices, handled vendor due diligence, and administered IT systems and user accounts for employees.

Procurement Proforma Invoices Due Diligence Vendor Management IT Administration User Account Management Compliance

System Administrator

Jerusalem Institute of Health Sciences

Mar 2021 - Jan 2023 (1 year 10 months)

Manage and support the institution’s IT infrastructure to ensure reliable technology services for staff and students. Installed and maintained software and networks, resolved technical issues, and delivered end-user training and documentation.

Systems Administration IT Support hardware troubleshooting Network Troubleshooting User Account Management System Security Software Licensing Technical Documentation User Training

ICT Tutor

Jerusalem Institute of Health Sciences

Jul 2022 - Dec 2022 (5 months)

Deliver practical ICT training to students, including Microsoft Word, Excel, PowerPoint, internet applications, and computer fundamentals. Prepare lesson plans and provide technical support and one-on-one guidance to improve students’ digital literacy.

Microsoft Word Excel PowerPoint Lesson planning Technical Support