sire Inno

Over four years, I’ve built and supported ICT infrastructure, digital transformation, and cybersecurity across multi-country education and development programs. I focus on improving system efficiency, enabling digital adoption, and ensuring robust security in decentralized environments.

In my role, I provide first-line and second-line ICT technical support for users across country and field offices, and I administer collaboration platforms and digital systems for reporting and information sharing. I support e-learning platform operations (Moodle, Google Classroom, and Kolibri Studio), deliver training and user capacity building, and produce user manuals, technical documentation, and guides to strengthen adoption.

I also manage systems installation, configuration, and maintenance, including LAN administration, Windows/Linux/macOS administration, network connectivity monitoring, and accurate ICT asset inventories with tagging and lifecycle tracking. I implement cybersecurity practices such as access control, antivirus/endpoint protection, data backup and encryption, and ongoing updates to help protect programs, users, and infrastructure—backed by clear technical reporting and incident troubleshooting.