Mpirirwe Tabitha

Gathered and documented governance and revenue administration requirements, translating stakeholder inputs into URS/SRS, use cases, process maps, customer journey maps, and data flow diagrams. Led UAT planning, stakeholder workshops, change-request validation, and end-user training to support adoption of improved business processes.

Owned requirements analysis for a Cashflow Management System for lending institutions and SACCOs, authoring BRDs/URS/SRS and validating regulatory-aligned change requests. Coordinated UAT and integrations across external partners (including Glovo API and eCITES modules), and delivered training materials and user support for successful rollouts.

Translated business needs into functional and non-functional requirements for government and enterprise systems, including Gender and Equity Information Management, e-Complaints, and EFRIS-integrated ERP environments. Conducted system integration and UAT, authored URS and test plans, performed vulnerability assessments with remediation recommendations, and supported implementation training and rep

Provided IT support by resolving incidents via ticketing, email, and phone to minimize downtime, and assisted with custom application development and network maintenance. Managed user accounts and access permissions using Active Directory and trained new employees on internal software.

Conducted primary and secondary market research using SWOT and PESTLE frameworks to identify opportunities and inform strategic decisions. Prepared visual, executive-ready reports summarizing market and competitor findings.

Postgraduate Diploma in Information Technology, ongoing from 2024 to March 2026.

Grade: Second Class Upper

BSc in Software Engineering completed from 2015 to 2020 with a Second Class Upper.

Completed UACE at Mandela Secondary School in 2014.